COMPANY’S EXPERIENCES

Since its establishment in 1978, PT Asuransi Rama Satria Wibawa has developed itself to become one of the top 20 general insurance companies in Indonesia. This is, however,not possible without the trust from the business partners of the company, from the direct clients, insurance brokers, reinsurance companies, banking industry and financial insurance companies, banking industry and financial insurance institutions and all other business partners; the trust must have been built upon satisfactory experiences that they all have enjoyed with Asuransi Rama.

As a general insurance company, Asuransi Rama is very focused on the clients satisfaction which can only be proved through satisfactory claims services. We are very concerned about claims settlements, whether small or big, so that all clients get benefits from the cover that they have purchased in accordance with the terms and conditions of the policy they are holding.

The ability to settle the claims fast has been an important policy of the company, wheather day –to-day claims or claims arising from special events such as riots of May 1998, floods of 2002 and 2007. All these claims involved hundreds of policy holders and require special expertise and resources to handle efficiently and effectively. We are also experienced in handling multi-millions US Dollar property and cargo claims both in terms of process and final payment of the claims. The standard of our claims service is proved by the fact that none of those claims that could not be settled satisfactorily.

Asuransi Rama has a vast experience in various type of insurances, from small risks such as dwelling houses to large industrial risks of hundreds of million US Dollar sums insured, from standard scope of covers to specially tailor made covers in accordance with the need of the clients, from the interests of individual clients to the interests of large corporation or multi-dimensional financial institutions.

Besides high quality services, we also try develop wider networking, such as establishing more branch and representative offices in various large cities throughout Indonesia; develop distributions channel oriented to the development of services to personal lines customers supported by various personal lines insurance products without neglecting our established distribution channel.

Along with the business development based on information technology, we always maintain the enhancement and development of the infrastructures of our information technology which is the backbone of the company’s operation, namely the accurate administration system, document processing, healthy risk management system and to support the efficient and effective services in claims settlements to the Insured.

The quality and standard of services to the clients can not be segregated from the quality, competency and professionalism of the staff of the company. We are focused on the aspects of human resources development both to meet the short and long term needs of the company. Short term need is provided through various intensive training in related fields, whilst long term need of quality human resources is provided through recruitments of talented young people through regular Management Trainee Programs.

 

As a General Insurance Company, Asuransi Rama provides services to public who need insurance protection against loss and or damage to their properties and financial interest they have on the properties. The insurance protection provided may be as per the standard covers which are sold in the insurance market or could be designed to meet the requirement of the customer. The main principle for Rama insurance as insurance coverage provider in selling the products is to ensure that the policy holder shall have full benefit of the coverage they have bought in accordance with the agreed term and conditions. Besides offering various types of insurance products, we also give full attentions to ensure whether the product is suirable to the need of the customer and explain clearly to the proposers various aspects of terms and conditions of the policy, so that they would not have any difficulties in their claim settlement in the future.

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